SHIPPING TIMES ARE ESTIMATES AND CANNOT BE GUARANTEED.
Due to severe weather conditions across the country, shipping carriers are experiencing delays.
We apologize for any inconvenience and appreciate your patience.
The delivery timeframe provided for your order is an estimate, and your package may arrive earlier or later than the stated date due to factors beyond our control, such as weather, carrier delays, or unexpected logistical issues. While we strive to ensure quick delivery, please understand that we have no control over the shipping carrier once the package leaves our warehouse.
Orders typically ship within 24 hours and may take up to 7 business days to arrive.
Orders do not ship on Saturday or Sunday.
Shipping Info
WE SHIP TO THE FOLLOWING STATES.
Arkansas, Arizona, Florida, Georgia, Hawaii, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Virginia, West Virginia, Wisconsin, Wyoming, and in Washington D.C.
WE CANNOT SHIP TO THESE STATES
Alabama, Alaska, California, Connecticut, Colorado, Delaware, Idaho, Iowa, Michigan, Montana, Nevada, North Dakota, Oregon, Rhode Island, Texas, Utah, Vermont, and Washington.
AVERAGE SHIPPING TIME
SHIPPING TIMES ARE AN ESTIMATE WE DO NOT GUARANTEE ANY SHIPPING TIMES.
Processing times for shipments are 24-48 Hours M-F. We do not ship on the weekends. Shipping takes an average of 5 to 7 business days depending on location. During sales or holiday season shipping times may increase.
WHAT ARE THE AVAILABLE PAYMENT OPTIONS?
Credit/debit cards only.
CAN I CHANGE OR MODIFY AN ORDER AFTER ITS PLACED?
Orders can be changed or modified until an order is fulfilled. please email us at info@torchhaymakergummies.com
CAN I CHANGE OR MODIFY A SHIPPING ADDRESS?
Due to age verification once your order has been placed, you cannot modify your address. You can change your shipping address in your account settings for future orders.
HOW CAN I CHECK THE STATUS OF AN ORDER?
Once your order ships, you will receive an email with tracking information.
WHAT IF MY ORDER ARRIVES DAMAGED
FOR DAMAGED PRODUCTS: PLEASE PROVIDE PHOTOS OF THE DEVICE, INNER AND OUTER PACKAGING, AND SHIPPING PACKAGING. IF MULTIPLE DEVICES ARE DAMAGED, ALL PRODUCTS MUST APPEAR IN THE SAME IMAGE.
IMPORTANT: IF YOUR ORDER HAD ROUTE INSURANCE, WE CAN ASSIST YOU DIRECTLY WITH YOUR CLAIM. PLEASE FILL OUT THE FORM AT THE BOTTOM OF THE PAGE HERE.
IF YOU OPTED OUT OF ROUTE PACKAGE PROTECTION, TORCHHEMP.COM IS NOT LIABLE FOR ANY ORDERS THAT ARE LOST, DAMAGED, OR STOLEN. PLEASE CONTACT YOUR SHIPPING CARRIER TO FILE A CLAIM.
WHAT IF MY ORDER IS LOST, OR STOLEN
FOR LOST & STOLEN PACKAGES: THERE IS A 3 DAY WAIT PERIOD BEFORE A CLAIM CAN BE FILED.
To start a route insurance claim please CLICK HERE
RETURN POLICY
WE DO NOT ACCEPT ANY RETURNS ALL PRODUCTS SOLD ON THIS SITE ARE FINAL SALE.
If you purchased our product through another source, you will need to go directly to that source for any returns.
WHAT IF MY ORDER APPEARS TO BE LOST?
Shipment tracking may be delayed by shipper. If there is no movement update for more than 3 business days, please contact us at info@torchhaymakergummies.com.
WHAT IF I GET THE WRONG ITEM.
Mistakes happen. Please email us with a photo of the item and packing slip and we will get it taken care of. Please note we do not replace closeout or items under $25. Under $25 we will issue store credit or a refund.
FAILED DELIVERY – WRONG ADDRESS
It is the customer’s responsibility to provide a correct and accurate shipping address. If your order cannot be delivered due to an incorrect shipping address, we can reprocess your shipment for $10 or cancel the order once it is received, minus our cancellation fee and the original shipping cost (If free shipping was selected, a $10 shipping fee will be charged). Please contact us to get your return-to-sender (RTS) order processed.